The tablet shows that it is charging, but does not turn on
Keep in mind that if your tablet is completely discharged and you connect it to the power to charge it, it will need a few minutes until it reaches the minimum battery level for the boot.
Charger and cable used
Make sure to use the charger supplied with your tablet (if it is included) as well as the cable supplied with it. Although all micro USB cables look the same, not all connectors are the same length, and sometimes problems occur as a result.
Reset
If in spite of the above, your tablet shows that it is charging signal, but you can not turn it on, follow these steps:
- Long press the power button for at least 20 seconds
- Wait 10 seconds
- Press the power button as normal, for 3 seconds
Plan B
If that doesn't work, try the following:
- Long press the power button for at least 60 seconds
- Wait 10 seconds
- Press the power button as normal, for 3 seconds
If this still doesn’t work, please contact us.
The tablet doesn’t turn on or show that it is charging
Sometimes, if the battery is VERY discharged, it is possible that after connecting the charger to the power supply, your tablet needs several minutes to start charging. Don’t worry, after a few minutes, the battery will reach the minimum battery level for booting.
Charger and cable used
Make sure to use the charger supplied with your tablet (if it is included) as well as the cable supplied with it. Although all micro USB cables look the same, not all connectors are the same length, and sometimes problems occur as a result.