Spontaneous restarts
Sometimes we download applications that may clash with others we have already installed or with the system of your tablet. If your tablet starts to restart continuously, think about whether you have recently installed an application and if the issue could have started from that moment. If so, uninstall the application.
If the problems continues, be sure to save all your personal data and please follow the steps below:
Settings > Backup and restore> Restore factory settings > Reset tablet.
How to reset the tablet
If your tablet is frozen there is a way to turn it off. To do this, press and hold the power button for several seconds until the screen turns off. After this, turn on your tablet normally by pressing the power button for a few seconds.
Random freezing
Sometimes we download applications that may clash with others we have already installed or with the system of your tablet. If your tablet starts to behave strangely, it will run slowly or will freeze continuously, think about whether you have recently installed an application and if the issue could have started from that moment. If so, uninstall the application.
If the problems continue, make sure you save all your personal data and follow these steps:
Settings > Backup and restore> Restore factory settings > Restore tablet.
Performance and slowness
Close background apps
For tablets with smaller memories, with 512MB or 1GB of RAM, it is normal that when there are many apps open simultaneously the performance will be affected. Please try to close apps in the background to get a better user experience.
Try to restart
Try restarting the device and let it end complete its normal start up. Keep in mind that while that is happening, there are processes that sometimes require a little more time. In these cases, it is important not to interrupt the initial process so that the operation is then fluid.
If still the problem continues, we advise you to restore the factory settings. To do this, go to:
Ajustes > Copia de seguridad y restauración > Restablecer datos de fábrica > Restablecer tablet.